Terms & Conditions

Welcome to the terms and conditions page for theothertour.com (“Site”), a travel blog operated by Suntrap Travel (Eren Nergiz Travel, A-class travel agency lisenced by TÜRSAB as Eren Nergiz Travel Agency – License No: 15969) – (“we” or “us”), a local professional travel agency in Istanbul. By accessing and using the Site, you agree to be bound by these terms and conditions, as well as any applicable laws and regulations.

  • Blog Posts

theothertour.com offers many blog posts informing travelers planning to visit Turkey in terms of where to stay, where to eat, what to do, and other relevant information. We do not receive any commission from any of these recommendations. The information provided on the Site is for informational purposes only and should not be construed as advice or recommendations. You agree to use any information on the Site at your own risk.

  • Services

We provide all kinds of travel services in Istanbul, Cappadocia, Ephesus, Pamukkale, and other regions of Turkey. Professional guidance by licensed tour guides, hotel reservations, flights tickets, airport transfers and anything else you may need are provided professionally through Suntrap Travel, a local travel agency located at the heart of Istanbul’s oldtown, Sultanahmet.

  • Use of the Site

By using the Site, you represent that you are at least 18 years old and have the legal capacity to enter into these terms and conditions. You agree to use theothertour.com only for lawful purposes and in accordance with these terms and conditions. You must not use the Site in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

  • Intellectual Property

The Site and its contents, features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site.

  • Liability Disclaimer

The Site and its content are provided on an “as-is” and “as available” basis without any warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or usefulness of any information on the Site, and we are not responsible for any errors or omissions. We are not liable for any damages arising from the use of the Site or any information on the Site.

  • Privacy Policy

We respect your privacy and are committed to protecting it. Please review our privacy policy for more information.

  • Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Turkey without regard to its conflict of law provisions. Any legal action arising out of or relating to these terms and conditions or your use of the Site shall be brought exclusively in the courts of Turkey.

Cancellation Policy

We value the flexibility of our guests and understand that plans may change. Our cancellation policy is structured to reflect this understanding while maintaining a commitment to our tour preparations. The policy is as follows:

  • No Charge: Cancellations made 7 days or more before the date of the tour/service will incur no charges. A full refund will be provided.

  • 30% Charge: Cancellations made within 3 to 6 days before the date of the tour/service will incur a 30% charge of the total booking amount.

  • 50% Charge: Cancellations made within 48 to 24 hours before the date of the tour/service will incur a 50% charge of the total booking amount.

  • 75% Charge: Cancellations made within 24 to 12 hours before the date of the tour/service will incur a 75% charge of the total booking amount.

  • 100% Charge: Cancellations made within 12 hours of the date of the tour/service will incur a 100% charge of the total booking amount.

To cancel or modify your reservation, please contact us at [email protected] and we will process your cancellation and/or refund as per the above policy. Refunds typically take 2 business days to reflect in your account.

  • Changes to Terms and Conditions

We reserve the right to revise and update these terms and conditions from time to time in our sole discretion. All changes are effective immediately when we post them, and your continued use of the Site following the posting of revised terms and conditions means that you accept and agree to the changes. You are responsible for regularly reviewing these terms and conditions.

If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected].